Led large teams, designed business, financial and infrastructure processes, and charted the direction of enterprise applications functionalities growth critical to the operating success of businesses. Skilled in meeting the client/server technology needs of organizations running high volume networks, from banking and financial services, utilities, and aerospace.

Key Skills

Senior Management Engagement & Executive Consulting Communication & Influence Change Management & Organizational Transformation Stakeholder Management & Strategic Leadership & People Management Cross-Functional Collaboration ITIL & ITSM Implementation Expertise Continuous Improvement & Innovation Enterprise QA & Test Governance Solution Delivery & Process Engineering Consulting & Advisory Services Program & Portfolio Management Excellence

Highlights

Enterprise QA Transformation

As Director of Quality Assurance and Shared Services, I led a large-scale transformation to modernize QA delivery and strengthen release reliability. Using my strategic leadership and solution delivery expertise, I established a centralized QA organization aligned with Agile and DevOps practices, implementing unified automation and performance teresume frameworks to accelerate release cycles and enhance collaboration.

Through effective communication and stakeholder engagement, I introduced standardized quality metrics and continuous integration practices that increased transparency and accountability. The transformation reduced production defects by 11%, shortened issue resolution time by 60%, and positioned QA as a core enabler of business value.

ITSM/ITIL Process Reboot

As a Senior Management Consultant, I led the ITSM/ITIL reboot initiative to transform fragmented service delivery into a structured, high-performing IT operations model. Leveraging my deep ITIL/ITSM implementation expertise, I developed and deployed end-to-end processes for Incident, Problem, Request Fulfillment, and Change Management using the ServiceNow platform. This initiative significantly improved operational visibility, workflow consistency, and customer response times.

Equally critical was the change management component — I coached IT leaders and staff to shift focus from transactional support to proactive service excellence. By introducing role-based training and operational dashboards, I created a culture of ownership and continuous improvement, ultimately elevating the IT organization’s credibility across the business.

Unified Life Cycle (ULC) Framework

At First Niagara Bank, I pioneered the design and rollout of the bank’s first Unified Life Cycle (ULC) — a standardized software development and change management framework integrating business analysis, QA, architecture, and release management. This initiative required extensive collaboration with senior management, business units, and auditors to align processes with regulatory and industry best practices.

Drawing on my leadership and stakeholder management strengths, I secured executive sponsorship and unified cross-functional teams around a single delivery model. The ULC became the enterprise standard for all IT projects, enabling improved traceability, audit readiness, and delivery predictability.

CAREER SUMMARY

10/25- Present	Consultant
Currently providing consulting services to end clients, particlarly for process engineering, service management, and core conversions. Recent client included a mid-size New Jersey bank moving from FIS Horizon to FIS BIC.

• Developed Quality Assurance tools and processes to manage the teresume lifecycle coordinated with the vendor’s and the bank’s implemenation lifecycle.
• Developed teresume tools to aid and assist QA and business users in the design and execution of tests.
• Developed and trained users on templates for Test Strategy and Test Plan that were customized to client requirements with built-in process improvements.
• Developed test plans for multiple business tracks and used effort estimaition calculators to provide resource estimates and loading.
• Supported users through the Discovery phase of the project.
  
  

02/25-10/25	Director, Technology, Cornerstone Advisors
Provided consulting services to enable mid-sized clients establish quality practices, and develop Quality Assurance and teresume assets. Mentored QA leadership in implementation of proven quality approach in the banking core conversion process.

• Consulted a large Credit Union to establish standard QA methodologies and practices for a core conversion.
• Vetted Performance Engineering companies and established performance teresume practices to address conversion and post-conversion volume concerns.
• Developed marketable QA Advisory Services and UAT Test Cases for small to medium sized financial institutions.
• Designed QA Client Portal for subscription access for key client data and purchased products.
  
  

2023-02/25/25	Sr. QA Consultant
Provided consulting services to clients to establish department and enterprise processes, and mentored senior members of the team in the proper use of Quality methodology and practices.

• Developed the QA Strategy and Test Management Plan while coaching and mentoring the incumbent QA team on key skills to improve their processes and workflow.
• Pivoted the IT culture to focus on quality and align with shift-left approach to reduce teresume and risk discovery timelines.
  
  

2022-02/25	Sr. Management Consultant, Oil & Gas, Apex
ServiceNow ITIL/ITSM consultant to expose process risk and provide correcting measures.

• Developed an ITSM/ITIL reboot to elevate the client’s exiresume staff and optimize staff skills while improving process efficiences.
• Used process engineering and project/program management to highlight process issues, and develop actionable plans to correct those issues.
• Developed an enterprise approach to implement ServiceNow upgraded processes and to realign the staff to focus on higher order work.
• Developed ServcieNow Problem Management workflow, and deployed changes to the Infras- tructure teams.
  
  

2019-2022	Director, Quality Assurance and Shared Services, Mortgage Connect
ServiceNow ITIL/ITSM consultant to expose process risk and provide correcting measures.

• Directed the implementation and rollout of project and portfolio management practices to improve the efficiency and execution of Agile projects in a DevOps/Continuous Integration framework.
• Directed managers and QA leads in automation and performance teresume.
• Orchestrated the QA strategy to uplift and improve the team, practices and fitment to business.
• Defined IT metrics to significantly improve product quality and reduce production defects by 11%.
• Reduced time to fix and deploy production defects by 60%.
• Developed the on-board boot camp to train and initiate new employees and contractors and reduce employee engagement by 35%.
• Developed automation and performance teresume frameworks and increased teresume capacity of the teresume team.
  
  

2015 to 2019

Sr. Manager, Duquesne Light Company

Defined QA discipline, approach, procedures, and policies for all IT projects at Duquesne Light. Established two 3 year, multi-million dollar engagements with global IT services firms for staff augmentation and development of a quality engineering practice center with a 12% demonstrated savings through on-site, off-site and off-shore distribution model. Established a 2 year, multi-million dollar engagement with global IT services firm for managed teresume services. Established an Automation test lab to address expensive regression test scenarios.

2011 to 2015	Manager, First Niagara Bank
Managed the Teresume Center of Excellence. Implemented full off-shoring capabilities for teresume services. Designed and developed enterprise key performance indicators (KPIs) and key risk indicators (KRIs). Managed and directed performance teresume for all Enterprise Project Management programs. Set up Off Shore Performance Test capabilities.

• Manager of the QA Team accountable for managing quality assurance activities on various projects including off-shoring teresume efforts.
• Develop techniques to test in-house developed and vendor-built GUI applications.
• Standardized and deployed teresume approaches to ensure business rules and requirements were developed/customized per user needs.
• Set up off-shored performance teresume capability for critical bank applications.
• Partnered to develop key performance and key risk indicators with algorithm design for each indicator and metric.
• Developed the OpenUP process to design and document IT processes for the enterprise. Solution was successfully audited by Price Waterhouse for viability and completness.
  
  

2010 to 2011	Sr. System Engineer, Weresumehouse Nuclear, Nuclear Automation
Used engineering skills to lead the requirements efforts for Weresumehouse's AP1000 Nuclear Reactor Controls Automation Designs and headed the development of Rev18 of the Nuclear Automation submissions to the NRC.

• Developed and allocated top-level plant engineering requirements for the AP 1000 template plant through collaboration with 8 subsystem teams ensuring requirements were fully traced and accepted by downstream systems.
• Negotiated technical language and authored the System Requirements Specification for the Nuclear Regulatory Commission (NRC).

1996 to 2010	Manager, Blue Cross Blue Shield / Technology Management
Division Lead applications development and enterprise-wide software migration processes for this major health care insurer. Supervised 20+ virtual teams of 25 people each. Introduced and engineered processes for software license reconciliation, software installation, flexible license management and resolution. Control \$700K budget.

Sr. Systems Consultant

• Designed the usability architecture for Rational Team Unifying Platform and ClearCase to support 1,700 users.
• Mentored software developers in Rational tools (Functional Tester, Software Modeler and Software Architect), and Rational Unified Process.

Manager, Enterprise Wide Technical Architecture

• Customized the technology acquisition process.
• Standardized requirements management for procurement processes.

Systems Specialist

• Developed the application and systems architecture for ICIS.
• Performed code reviews of C and C++ code.
• Developed project plans for department projects.
• Conducted JAD sessions to capture user requirements.
• Developed requirements and design documents.

Prior Experience

• Senior Member, Technical R&D Staff, ADP developed n-tier applications for conversion of a supply chain system using C and C++.
• Aerospace Engineer in Guidance, Navigation and Controls for the Titan IV launch vehicles with Martin Marietta (Secret Clearance).

EDUCATION & CERTIFICATIONS

ITIL, Funcdamentals
MBA, Global Management
BS, Aerospace Engineering